General Terms and Conditions
1. Scope
1.1 These Terms and Conditions ("Terms") apply to all services provided by Kristina Radulovic, GISA registration number 37227678 ("Company") to clients ("Client", “you”).
1.2 These Terms apply to both business entities/corporate clients (Unternehmer iSd KSchG; "B2B") and individual private clients/consumers (Verbraucher iSd KSchG; "B2C"). Where provisions apply exclusively to one group, it is explicitly indicated.
2. Nature of Services & Coaching Methodology (ICF Standards)
2.1 The Company provides professional business coaching and management consulting under the Austrian trade license for Unternehmensberatung.
2.2 Nature of Coaching: The Client acknowledges that coaching is a collaborative, facilitative, and developmental process. All services are conducted strictly in alignment with the International Coaching Federation (ICF) Standards Code of Ethics. Coaching is not legal, financial, medical, or therapeutic advice.
2.3 Client Autonomy: The Client bears sole responsibility for their own decisions, actions, and choices resulting from the coaching relationship. The Company does not execute choices, make structural or corporate decisions, or act on behalf of the Client. The Company does not guarantee any specific financial, commercial, or personal outcomes.
3. Fees, Invoicing, and Payment
3.1 All service fees, package rates, and payment milestones are communicated transparently before booking or outlined in a specific corporate proposal. Unless stated otherwise, fees exclude applicable statutory Value Added Tax (VAT / Umsatzsteuer) for B2B transactions, but include VAT for B2C consumer transactions.
3.2 Payment is due according to the agreed milestones or immediately upon receipt of an invoice. Invoices are dispatched electronically.
3.3 Late Payments (B2B): For corporate clients, statutory default interest shall be charged at a rate of 9.2 percentage points above the applicable base interest rate per annum (§ 456 UGB), plus a flat compensation fee of EUR 40.00 for debt collection expenses (§ 458 UGB).
3.4 Late Payments (B2C): For private consumers, statutory default interest shall be charged at a rate of 4.0 percentage points per annum (§ 1000 Abs 1 ABGB).
4. Duration, Rescheduling, and Termination
4.1 Agreements for long-term coaching packages or corporate advisory setups terminate automatically upon completion of the stipulated term or utilization of the booked hours.
4.2 Individual coaching sessions must be rescheduled or canceled at least 24 hours in advance. Failure to notify the Company within this timeframe results in the full session fee being forfeited.
4.3 Termination for Cause: Either party may terminate the agreement immediately for material breach or serious cause. Serious cause includes, but is not limited to, the Client's non-payment of invoices, or behavior that compromises a professional coaching relationship. Upon termination for cause by the Company, obligations to provide further services cease immediately, without prejudice to fees earned for work performed up to that date.
5. Consumer Right of Withdrawal (B2C Only - FAGG)
5.1 Right of Withdrawal: Clients who are private consumers (B2C) have the right to withdraw from a contract concluded online or outside our business premises within 14 days without giving any reason.
5.2 Early Execution Waiver: If you request that the coaching services begin during the 14-day withdrawal period, you explicitly acknowledge and agree that you lose your right of withdrawal once the service (e.g., an individual coaching session) has been fully performed. If you withdraw while a package is partially executed, you shall pay an amount proportional to the services provided up to the time you communicated your withdrawal.
6. Confidentiality and Data Protection
6.1 The Company is bound by strict professional secrecy and confidentiality principles, both under Austrian trade laws and the ICF Code of Ethics. No corporate secrets, personal backgrounds, or operational metrics disclosed during sessions will be shared with third parties without express permission.
6.2 Personal and business data required for order processing, billing (via our appointed tax advisors), and scheduling are treated securely and processed strictly in accordance with the General Data Protection Regulation (GDPR / DSGVO).
7. Limitation of Liability
7.1 The Company provides its services with the diligence of a prudent business consultant / professional coach. However, because coaching outcomes depend heavily on the Client's personal execution, the Company assumes no liability for achieved milestones or commercial shortfalls.
7.2 For B2B Clients: Liability for slight negligence (leichte Fahrlässigkeit) is excluded. Liability for financial losses (echte Vermögensschäden) is limited to cases of gross negligence (grobe Fahrlässigkeit) or intent (Vorsatz). Where a statutory liability cap applies, the Company’s total liability is limited to the total financial amount paid by the Client
to the Company within the preceding six (6) months.
7.3 For B2C Clients: The limitation of liability does not apply to personal injury. For other damages, the Company is only liable in cases of intent or gross negligence.
8. Governing Law and Legal Jurisdiction
8.1 These Terms, and all contractual relations arising from them, shall be governed by and construed exclusively in accordance with the laws of the Republic of Austria, excluding its conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG).
8.2 For B2B Clients: The parties agree upon the exclusive jurisdiction of the court having subject-matter competence for the location of the Company's registered office (Vienna).
8.3 For B2C Clients: The statutory places of jurisdiction under the Austrian Consumer Protection Act (KSchG) apply (typically the consumer’s domicile or place of habitual residence).
9. Severability Clause
9.1 Should individual provisions of these Terms be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the original economic and legal intent of the parties.
Valid as of: 20.06.2026