Terms & Conditions

 

​

1. Scope

 

These Terms and Conditions ("Terms") apply to all services provided by Kristina Radulovic, GISA registration number 37227678 ("Company") to clients ("Client").

 

2. Services

 

Company offers business consulting, training and coaching services for groups, teams and individuals. The main service is online 1-on-1 consulting/coaching session lasting 45 min. Specific details of other services provided will be outlined in a separate agreement for each project or engagement ("Engagement Agreement").

 

3. Fees and Payment

 

Fees for individual consulting/coaching sessions will be disclosed to the Client via the Company's website, during the initial consultation, or by email. Payment for this service is to be done before the engagement begins.

 

Fees for other services will be determined based on the specific scope of work outlined in the Engagement Agreement. Fees may be fixed or hourly and will be clearly communicated to the Client before commencing any work. Payment terms will also be specified in the Engagement Agreement, typically requiring payment upfront or upon a completion of a milestone.

 

4. Term and Termination

 

4.1. For Individual Consulting/Coaching Sessions 

 

The term for individual consulting/coaching sessions is defined as part of the pricing. ​

​

• Client Termination: The Client may terminate the engagement with written notice (email is sufficient) for any reason, with 10 days’ notice. In case of up-front payments, Company will not reimburse the Client for the unutilized sessions and the Client can still use them until the expiration of the agreed term. In case of payments made after service delivery, Company will invoice the Client for services rendered up to the date of termination.

​

• Company Termination: Company may terminate the engagement with written notice (email is sufficient) with 10 days’ notice, for cause, including but not limited to: Client non-payment, Client non-cooperation, or Client behaviour deemed disruptive or inappropriate. In such cases, the Company will use commercially reasonable efforts to complete any work in progress and will invoice the Client for services rendered up to the date of termination. In case of up-front payments, Company will not reimburse the Client for the unutilized sessions.

 

4.2. For Other Services

The terms of other services will be defined in the Engagement Agreement.

 

• Client Termination: The Client may terminate the Engagement Agreement with written notice (email is sufficient) for any reason, with 30 days written notice. Company will invoice the Client for services rendered up to the date of termination. Up-front payments will not be reimbursed.

 

• Company Termination: Company may terminate the Engagement Agreement with written notice (email is sufficient) with 30 days’ notice, for cause, including but not limited to: Client non-payment, Client non-cooperation, or Client behaviour deemed disruptive or inappropriate. In such cases, the Company will use commercially reasonable efforts to complete any work in progress and will invoice the Client for services rendered up to the date of termination. Up-front payments will not be reimbursed.

​​

5. Confidentiality

 

Company will treat all confidential information disclosed by the Client in the course of services with the strictest confidence, subject to applicable laws and regulations. This includes, but is not limited to, business plans, financial information, and trade secrets. Company will not share such information with any third party without the Client's prior written consent, except as required by law or regulation.

 

6. Intellectual Property

 

Company retains all ownership rights to its intellectual property, including materials developed for the Client.  The Client is granted a non-exclusive licence to use deliverables created specifically for them under the Engagement Agreement.

 

7. Client Responsibilities

 

The Client is responsible for providing the Company with all necessary information and resources to perform the services effectively.  The Client is also responsible for any decisions made based on the services provided by the Company.

 

8. Warranties and Disclaimers

 

Company provides services with a reasonable standard of care and expertise.  However, Company does not warrant specific results or outcomes.  Company disclaims all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

 

9. Limitation of Liability

 

Company's total liability to the Client for any claim arising out of or related to the services provided will not exceed the amount paid by the Client for such services.  Company will not be liable for any indirect, incidental, consequential, or punitive damages.

 

10. Dispute Resolution

 

Any disputes arising out of or related to these Terms or the services provided will be settled through good faith negotiation. If any disputes, which cannot be solved by mutual agreement, arise, the parties agree to engage a listed mediator (Austrian Civil Rights Mediation Law (ZivMediatG)) specialized in business mediation from the list of the Austrian Ministry of Justice to reconcile these out of court. Should no mutual agreement regarding the selection of the business mediator or regarding content be possible, legal measures shall be initiated no sooner than one month after the negotiations fail. The arbitration will be conducted in Vienna, Austria, and the decision of the arbitrator will be final and binding on both parties.

 

11. Governing Law

 

These Terms will be governed by and construed in accordance with the laws of Austria.

 

12. Entire Agreement

 

These Terms, together with the Engagement Agreement when applicable, constitute the entire agreement between the Company and the Client regarding the services provided and supersede all prior or contemporaneous communications, representations, or agreements.

 

13. Severability

 

If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in full force and effect.

 

14. Updates to Terms and Conditions

 

Company reserves the right to update these Terms at any time.  The revised Terms will be posted on the Company website and will be effective immediately for all new Clients.  Existing Clients will be notified of any changes to the Terms and will have the opportunity to terminate the engagement with the Company if they disagree with the revised Terms.

​

 

Last updated / Effective Date

14 December 2024